Cancellation & Refund Policy
At Shree Jeevraj Infotech, we strive to ensure your satisfaction with our products and services. If you wish to cancel your order or request a refund, please review our policy below:
Cancellation Policy
- Cancellation by Customer:
- You may cancel your order before it has been shipped. To cancel, please contact us immediately via email at shreejeevrajinfotech@gmail.com or by phone at 9361073749. Once an order has been shipped, it cannot be cancelled.
- Cancellation by Us:
- We reserve the right to cancel any order for reasons including but not limited to:
- Product unavailability
- Inaccuracies in pricing or product information
- Problems identified by our credit and fraud avoidance department
Refund Policy
- Refund Eligibility:
- Refunds are issued in the following cases:
- Product received is defective or damaged
- Product received is different from what was ordered
- Order cancellation before shipment
- Non-Refundable Items:
- Certain items such as products that are not in their original condition, damaged, or missing parts for reasons not due to our error, may not be eligible for refunds.
- Refund Process:
- To request a refund, please contact us within 6 days of receiving the product.
- Provide detailed information regarding the reason for the refund request.
- Once your request is approved, return the product in its original packaging (if applicable).
- Refunds will be issued to the original payment method used during the purchase.
- Refund Timelines:
- Refunds are typically processed within 6-10 business days after we receive the returned product. However, please note that refund processing times can vary depending on your payment provider.
Contact Us
If you have any questions about our Cancellation & Refund Policy, please contact us at:
- Email: shreejeevrajinfotech@gmail.com
- Address: No.17, Shop No.6A Nakoda Plaza, Ground Floor, Narsingapuram Street, Chintadripet, Mount Road, Chennai – 600002
- GSTIN No.: 33ALRPR0856R1Z6